Shipping and Returns
Refund And Exchange
Studio Diaphane does not accept refunds or returns at the current moment, all sales are final due to hygiene reasons, used candles cannot be returned nor refunded, but if you are dissatisfied with your product contact firstname.lastname@example.org so we can work something out.
Shipping Processing Time
Note that shipments will be delayed due to COVID-19. Thank you for your patience!
Our business days are Monday to Friday
All shipping fees are automatically calculated at checkout. All orders are processed and shipped from our studio within 3-8 business days. The shipping time with our mailing partner is usually 2-7 business days. As a result of COVID-19, our shipping partner is experiencing serious shipping and processing delays because they put the safety of their employees and customers first. You will receive a shipping notification as soon as your order has been shipped.
Problem With An Order
Studio Diaphane is not responsible for any damaged or lost order or for Canada Post delivery errors.
It is the consumer's responsibility to verify his delivery information before finalizing the order.
If a problem occurs with your order, please contact us so that we can contact Canada Post.